Refund Policy

Wholesale247 will not accept any return request from customers once it’s delivered to him or her. No refund is applicable .Customers can ask for replacement any product under certain conditions. All replacement must be made following wholesale247’s official customer support channel. Wholesale247 holds the right to replace, or not to replace based on its investigation as per company policy.

How to lodge a complaint or communicate for any issues: a customer has to send message to messenger regarding their issues or complaints or they can call us directly at +8801714677425. “Customer Support Team” will get back to the customer within 3 working days after receiving.

The claiming period for any order must be placed using the channel mentioned above within 7 days of receiving the product.

POSSIBLE SCENARIOS FOR REPLACEMENTS

Damaged products

The buyer must provide wholesale247 with images showing clearly the damage, and after all the verification we will arrange to pick the product up. All the labels must be intact, if not, the item won’t be replaced in any way. If that product is not available in stock, customer can choose any product worth the same value and get the replacement within standard delivery time.

In case of Missing pieces: Follow the regular complain lodging process and wait for verification of wholesale247 customer support team. Upon successful verification wholesale247 will arrange to send the missing pieces following the standard delivery process.
No replacement is applicable for such case. Mismatch of product specifications: Follow the regular complains lodging process and wait for verification of wholesale247 customer support team.

Customer must provide images of the items & after verifications the specific items will be picked up via courier, given, we have all the necessary information to do so, provided by the customer. Replacement will be given following wholesale247 replacement policy.

Lost in transit

Follow the regular complain lodging process and wait for verification of wholesale247 customer support team. Upon successful verification wholesale247 will arrange to send the missing product following the standard delivery process. No replacement is applicable for such case

Counterfeit products

Follow the regular complain lodging process and wait for verification of wholesale247 customer support team. Upon successful verification wholesale247 will arrange to send the missing product following the standard delivery process. No replacement is applicable for such cases